About Us

Frequently Asked Questions

PurePlay General Questions
How much does PurePlay cost?
Who is eligible to play?
What is the Player's Club?
What are the tournaments like?
What can I win?
I've won -- how do I claim my cash prize?
How does the Free Trial work?
How long is the Free Trial?
If it's a free trial, why do we need a credit card?
Why did my credit card get charged before my free trial was up?
How do I sign up?
Can I earn cash for referring friends to PurePlay?
What is my "Tournament Rating"?
How is my tournament rating determined?
What is the difference between PurePlay Basic and The PurePlay Player's Club?
Which plans can I choose from?
How do I know what tournaments are coming up?
How do I unsubscribe from your mailing list?
Why must I submit my drivers license when I win a cash prize?
How do I get the PurePlay software?
What do I need to do to get the PurePlay software?
How do I download the PurePlay software?
I downloaded the PurePlay software, but now I can't figure out how to log in
I've already played on PurePlay once, but now I can't get back in to play again
I'm getting an error during download or install
How do I use the PurePlay software?
Do I have to go to PurePlay.com if I've already installed the software?
I can't remember my password, how can I log in to play poker?
What is a screen name?
Can I change my screen name?
How do I get a screen name?
What are the minimum system/computer requirements?
Is PurePlay available for the Mac, WebTV, etc.?
Can I connect from my office?
When I try to login, it says connection refused, what should I do
I am seeing a "Login Failed" message, what should I do?
I am in a tournament but my hands are getting folded - what should I do?
The poker software crashed, what should I do?
What happens if the game server crashes during a tournament?
How can I make the chat bigger
How do I get rid of the "A new table has opened up..." message in the chat?
What are the chat rules of conduct?
Who do I contact for help with the PurePlay poker software?
Game Play/How do I play poker?
I am trying to get into a tournament that has an 'Entry' status of PlayersClub, but it won't let me in - why?
How do I register for a tournament?
Why can't I register for a tournament?
What is a Sit & Go tournament?
What is a Multi-Table tournament?
What Hand Wins?
What do the different stake levels mean in the poker rooms?
What do NL, PL, and Fixed mean?
What does $0 + $0, $100 + $0 or $0 + $100 mean?
Can I play at more than one table at once?
Questions about Play Money Chips and Poker Points
What are play money chips and what are they used for?
What if I run out of Play Money Chips?/How do I get play money chips?
What are Poker Points and how do I get them?
Can I transfer my Poker Points to another player/account?
$10,000 Classic Tournament (begins February 24th, 2008)
What is the $10,000 Classic Tournament?
What can I win?
How do I become eligible for a $10,000 Qualifier?
I qualified, so how do I register for the Qualifier?
Can I play in more than one Qualifier if I have enough Poker Points?
How can I find out if I'm eligible for the $10,000 Qualifier?
I earned Poker Points, when do I get them?
Customer Service
Customer Service hasn't responded. What should I do?

PurePlay General Questions
How much does PurePlay cost?

PurePlay has two membership levels, PurePlay Basic and The PurePlay Player's Club.

The PurePlay Player's Club costs $24.99 per month*. Player's Club members are entitled to play for over $100,000 in cash prizes every month. Player's Club members have access to a minimum of $2,000 in cash prizes every day and never have an entry fee or a buy-in to any tournament. They also receive valuable benefits such as an individual ranking based on their performance in tournaments and live chat customer support. In addition, Player's Club members can play in the $10,000 Classic Tournament, a $10,000 qualifier-based tournament that occurs once every 3 months, and many daily cash tournaments. For more information about how to upgrade to a Player's Club membership (with a free, no-risk, two week trial), Click Here.

Basic membership has absolutely no cost (no buy in, no entry fees, no deposits required). Basic members can play in the $10,000 Classic Tournament, a $10,000 qualifier-based tournament that occurs once every 3 months, and a limited number of daily cash tournaments.

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Who is eligible to play?

PurePlay currently accepts customers from the United States, Australia, Canada, Germany, Norway, Sweden and the United Kingdom. PurePlay is open only to individuals who are eighteen (18) years or older. This offer is Void where prohibited by law. Please see our Terms and Conditions for more details.

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What is the Player's Club?

The PurePlay Player's Club is an exciting new way to play poker online. Members pay one low monthly fee of $24.99* (there are no other costs or fees, ever!), giving them:

  • Entry into cash tournaments with over $100,000 in monthly prizes
  • A proprietary tournament rating based on their actual play
  • Live Chat customer service
  • Live Phone Support Monday through Friday
  • Exclusive Player's Club Newsletters
  • No ads, no interruptions

Player's Club members can play for over $100,000 each month without risking a penny of their own money! For more information about how to upgrade to a Player's Club membership (with a free, no-risk, two week trial), Click Here.

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What are the tournaments like?

PurePlay has both Sit & Go tournaments and Multi-table tournaments. At the beginning of each tournament, each player starts with the same number of chips, and the tournament continues until one player has accumulated all of the chips. Some tournaments are cash tournaments, in which the top-performing players win cash prizes, and other tournaments are "qualifying tournaments", in which the top performing players win Poker Points which enable them to enter other, generally larger, cash tournaments.

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What can I win?

PurePlay members can win large cash prizes - PurePlay gives away over $100,000 in prizes every month! Click Here to see the prize list. In addition, if you refer your friends to join the PurePlay Player's Club, you can earn hundreds or even thousands of dollars!

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I've won -- how do I claim my cash prize?

When you win a cash prize, PurePlay sends you an email (usually within 24-48 hours) with instructions on how to claim your prize. In addition, there is a �Claim Prizes� button located in the main lobby. You can click that button to see what you've won and to get instructions on how to claim your prize. You may also access the MyPurePlay page by clicking on "Check my stats" from any poker room or by logging in to your account by clicking here and going to the "My Stats" tab.

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How does the Free Trial work?

You can sign up for a free 2-week PurePlay Player's Club membership by clicking the Start Free Trial buttons located throughout the PurePlay site. You will be required to provide a credit card, however you will not be charged during your free trial. Simply cancel anytime in your first 14 days, and you will not be charged. If you are enjoying PurePlay Player's Club, do nothing and your membership will automatically continue for as long as you choose to remain a member at $24.99 per month. See Terms and Conditions for complete membership details.

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How long is the Free Trial?

You can sign up for a free 2-week PurePlay Player's Club membership by clicking one of the Start Free Trial buttons located throughout the PurePlay website and gameroom. You will be required to provide a credit card, however you will not be charged during your free trial. Simply cancel anytime in your first 14 days, and you will not be charged. If you are enjoying PurePlay Player's Club, do nothing and your membership will automatically continue for as long as you choose to remain a member at $24.99 per month. See Terms and Conditions for complete membership details.

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If it's a free trial, why do we need a credit card?

To protect the value of membership for PurePlay members, we require a valid credit card to sign up for the PurePlay free trial and limit free trials to one per card or new subscriber. Also, as a security precaution, we will make a security deposit on your card for $24.99. This is NOT a charge, but some banks may hold these funds temporarily.

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Why did my credit card get charged before my free trial was up?

To ensure the validity of your credit card, your card will be pre-authorized for $24.99 at the beginning of your free trial. YOU WILL NOT BE CHARGED THIS AMOUNT, however your credit card company may decide to put a hold on these funds temporarily. Contact your credit card company for hold details. Your actual billing will occur at the conclusion of your free trial period for the proper amount.

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How do I sign up?

You can sign up for a free 2-week PurePlay Player's Club membership by clicking here. Or click the Start Free Trial navigation tab at the top of your page.

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Can I earn cash for referring friends to PurePlay?

Yes, for each friend you refer who becomes a PurePlay Player's Club Member, you can earn $50. See Terms and Conditions for details.

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What is my "Tournament Rating"?

PurePlay Player's Club members are given a tournament rating that is a measure of how successful they are in PurePlay tournaments. The tournament rating is a score that is based on your multi-table tournament performance and is constantly changing as you play more multi-table tournaments. Tournament ratings allow you to see how you're doing and track your progress as you become a better and better player. PurePlay also runs special tournaments in which you can play against players with similar tournament ratings. This allows you to play against players of similar skill. You can find your tournament rating in the "myPurePlay" page after you log in to the poker software. Tournament Ratings are updated at least once every 24 hours.

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How is my tournament rating determined?

The numerical value of your tournament rating is determined by a complex formula that takes into account primarily where you placed in a given multi table tournament and how many total people were in the tournament. Your tournament rating then determines which color level you are. Tournament ratings start at the Red level and then progress to Green and finally to Black -- the highest color level. The more multi table tournaments you play, the size of the tournaments and how you place in these tournaments will therefore determine whether your score and color level move up or down. In general, the better your performance the higher your numerical tournament rating score.

We plan to show you how your tournament rating ranks in relation to other Player's Club members and what the highest ratings are.

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What is the difference between PurePlay Basic and The PurePlay Player's Club?

Player's Club members are entitled to play for over $100,000 in cash prizes every month. Player's Club members have access to a qualifier-based daily $5,000 tournament, minimum of $2,000 (up to $15,000) in cash tournaments every day and never have an entry fee, deposit or a buy-in to any tournament. In addition, Player's Club members are also able to play in a $10,000 qualifier-based tournament that occurs regularly every 3 to 4 months. Player's Club members will also receive an ongoing tournament rating which enables them to play with others at similar skill levels. Members also have access to a live chat customer support feature to help with any issues that may arise, as well as phone support Monday through Friday. The PurePlay Player's Club costs $24.99 per month*. For more information about how to become a Player's Club member (with a free, no-risk, two week trial), Click Here.

Basic membership has absolutely no cost (no buy in, no entry fees, no deposits required). Basic members can play in the $10,000 Classic Tournament, a $10,000 qualifier based tournament that occurs once every 3 months, a limited amount of daily cash tournaments.

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Which plans can I choose from?

There are 3 different payment plans for the PurePlay Players Club. You can pay $24.99 per month, or sign up for a longer term contract. You can save 10% by signing up for a 3 month contract. You can save 25% by signing up for a 12 month contract*. For more details, go to "member login" on the home page, log in to your account, and click "change payment plan".

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How do I know what tournaments are coming up?

You can check the Tournament Schedule by Clicking Here.

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How do I unsubscribe from your mailing list?

Log in to your account, select "Email Preferences", and check the box that says "Unsubscribe from our mailing list"

Why must I submit my drivers license when I win a cash prize?

To ensure that all prizes are being claimed by the actual member who won, we require that prize claim submissions include a copy of our members' identification. This can be either a valid Driver's License or Passport that clearly shows date of birth and address.

Your identification also serves as your proof of age and address; PurePlay.com policy requires we check claims for the accuracy of this information.

How do I get the PurePlay software?
What do I need to do to get the PurePlay software?

You must register at www.pureplay.com first. Once you are registered, go to Member Login by Clicking Here. You will see a "Download Software" link in the My Account page.

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How do I download the PurePlay software?

You must register at www.pureplay.com first. Once you are registered, go to Member Login by Clicking Here. You will see a "Download Software" link in the My Account page. Detailed instructions will be displayed.

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I downloaded the PurePlay software, but now I can't figure out how to log in

Double click the PurePlay icon on your computer's desktop. This will open the software and should take you to a login page, where you will need to enter your email address and password. If you have forgotten your password, click the "Forgot My Password" link, and you can get a new one. Once you've correctly entered your email address and password, click "Play Now" on the login screen. This should take you to the lobby. If you continue to have problems, contact customer service at support@pureplay.com.

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I've already played on PurePlay once, but now I can't get back in to play again

Double click the PurePlay icon on your computer's desktop. This will open the software and should take you to a login page, where you will need to enter your email address and password. If you have forgotten your password, click the "Forgot My Password" link, and you can get a new one. Once you've correctly entered your email address and password, click "Play Now" on the login screen. This should take you to the lobby. If you continue to have problems, contact customer service at support@pureplay.com.

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I'm getting an error during download or install

If you're getting an error during download or installation, please contact us at support@pureplay.com and let us know specifically what you're seeing. We should be able to resolve your problem quickly.

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How do I use the PurePlay software?
Do I have to go to PurePlay.com if I've already installed the software?

No. Once you have downloaded (and installed) the PurePlay software you do not need to visit PurePlay.com to play poker. The software is now installed on your computer. To begin playing, simply double click on the PurePlay icon on your computer's desktop and login to your account using your email address and password.

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I can't remember my password, how can I log in to play poker?

Double click the PurePlay icon on your computer's desktop. This will open the software and should take you to a login page, where you will need to enter your email address and password. If you have forgotten your password, click the "Forgot My Password" link, and you can get a new one. If you continue to have problems, contact customer service at support@pureplay.com.

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What is a screen name?

Your screen name is your unique identity in the PurePlay Poker Room. It will identify you to other players. It is the only identifying piece of information (of yours) that other players will see.

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Can I change my screen name?

Your screen name is your unique identity in the PurePlay Poker Room. Once you've selected your screen name, you cannot change it.

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How do I get a screen name?

Once you've downloaded the poker software and registered for PurePlay, you will automatically be asked for a screen name when you log in to the poker software for the first time.

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What are the minimum system/computer requirements?

Windows XP or 2000
Pentium computer with at least 32MB of RAM (64 MB required to see our animations)
Download Size: Approx. 6.7 MB
Sound card recommended
Minimum screen resolution of 800x600 pixels and 256 colors

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Is PurePlay available for the Mac, WebTV, etc.?

PurePlay Poker Software is currently only available for PCs running Windows. If you have a Mac and you have Virtual PC you might be able to use this utility to run the PurePlay Poker software.

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Can I connect from my office?

You may or may not be able to connect from work, depending on your Company. Some companies have technology in place, such as firewalls, in order to block certain software applications. If you are experiencing difficulty, you may need to see your system administrator.

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When I try to login, it says connection refused, what should I do?

Please make sure your internet security and firewall settings permit access to our servers. If the settings on your computer are set too stringently without exceptions, they may prevent you from accessing the poker server. If you still cannot log in, please contact Customer Service.

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I am seeing a "Login Failed" message, what should I do?

Contact Customer Service and they will resolve the problem.

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I am in a tournament but my hands are getting folded - what should I do?

Go to the tournament lobby, double click the tournament you were in, and hit the "Take My Seat" button. This will bring you back to your table. Then, deselect the auto fold button if it has been selected.

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The poker software crashed, what should I do?

Please contact Customer Service.

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What happens if the game server crashes during a tournament?

Please contact Customer Service.

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How can I make the chat bigger?

Go to options, then side chat. Then hit apply. The chat window will become larger and appear on the right side of the table.

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How do I get rid of the "A new table has opened up..." message in the chat?

Click on the chat filter and then on 'dealer summary'.

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What are the chat rules of conduct?

When using the chat feature, PurePlay players should always be respectful and polite when dealing with one another. Bad language, obscenities, etc, are against our policies. We reserve the right to temporarily or permanently ban an account based on chat behavior.

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Who do I contact for help with the PurePlay poker software?

Please email any questions or comments you may have to Customer Service at support@pureplay.com.

Game Play/How do I play poker?
I am trying to get into a tournament that has an 'Entry' status of Players Club, but it won't let me in - why?

There are two types of memberships in PurePlay, Basic and PurePlay Player's Club. To find out more about how to upgrade to a PurePlay Player's Club membership as well as all of its benefits, Click Here.

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How do I register for a tournament?

Find the tournaments by logging in to the software. Then select either "Single Table Tournaments" or "Multi-Table Tournaments" by clicking on the appropriate tab. To register for a specific tournament, double click on that tournament and then click on the register button within the window that pops up. Click Here for more information.

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Why can't I register for a tournament?

Each tournament has entry conditions. To register for a tournament, you must have enough Poker Points for that specific tournament. If you double click on a tournament, the registration screen will tell you if Poker Points are needed for entry. In addition, some tournaments are Players Club tournaments. To find out more about how to upgrade to a PurePlay Player's Club membership as well as all of its benefits, Click Here.

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What is a Sit & Go tournament?

Sit & Go tournaments can have a maximum of ten (10) players where all players begin with an equal number of chips. The stakes (antes, blinds) increase over time. Players are knocked out of the tournament as they lose all of their chips to other players. The winner is the player who eventually ends up with all of the chips on the table. Single-table tournaments will begin with exactly nine (9), eighteen (18) or twenty-seven (27) players.

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What is a Multi-Table tournament?

In a Multi-Table tournament, there can be multiple tables of players with a maximum of none (9) players per table. Each player starts with an equal number of chips. The stakes (antes, blinds) increase over time. Players are knocked out of the tournament as players lose all of their chips to their opponents. Remaining players are periodically re-assigned seats on other tables to keep tables full. This will eliminate tables over time until the last surviving players with chips remain at a final table. The eventual winner is the last player at the final table that ends up with all the chips.

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What Hand Wins?

Poker Hands (In order from lowest to highest)

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What do the different stake levels mean in the poker rooms?

The stake levels represent the different minimum play money antes, blinds and in some cases, bets for that table.

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What do NL, PL, and Fixed mean?

NL means No Limit. This table has no limit on the betting. In NL poker, a player can go 'all-in' (bet all their chips) at any time. No Limit is what is generally played on TV poker shows. PL means Pot Limit. The most a player can bet in PL is the amount in the pot. Fixed means the betting is fixed according to a certain betting schedule. In pot limit, there is a maximum to what a player can bet at all times.

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What does $0 + $0, $100 + $0 or $0 + $100 mean?

These numbers are your 'Buy-In' to an event. The number on the left is the amount of Play Money that will be put into the prize pool from your Play Money balance. The prize pool will be redistributed to the top finishers in that event. The number on the right is the amount of Play Money that you need to pay (as an entry fee) to enter the tournament. Play Money has no cash value.

Player's Club tournaments are generally $0 + $0, but have a specific number of Poker Points required for entry. You can determine the number of Poker Points needed to enter the event by single clicking on the event name and looking at the 'Table Details' box on the right side of your game client.

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Can I play at more than one table at once?

Players are permitted to play at a maximum of 3 tables at once. This includes both tournaments and poker room tables.

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Questions about Play Money Chips and Poker Points
What are Play Money chips and what are they used for?

Play Money chips are used for entry fees into some tournaments. In addition, Play Money chips are also used as the currency for betting in the Poker Rooms. Play Money chips have no cash value.

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What if I run out of Play Money Chips?/How do I get Play Money chips?

New accounts will automatically start out with $1,000 in Play Money chips, which are used for entry fees into some tournaments. In addition, Play Money chips are also used as the currency for betting in the Poker Rooms. Play Money chips have no cash value.

You are eligible to receive $1,000 additional play money chips every day (after 12am EST, but before 11:59pm EST) if their Play Money account balance drops below $500 at any point. These additional chips are not awarded automatically. You can get these chips by clicking on the "More Chips" button when you are seated at a Poker Room table. If you do not claim your additional Play Money chips in a specific calendar day, those chips are forfeited. If you run out of chips after having received their $1,000 additional Play Money chips that day, you will need to wait for the next day to get more chips. Play money chips have no cash value.

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What are Poker Points and how do I get them?

Poker Points are needed to enter most tournaments (including the Daily Cash Tournament Qualifiers, all Sit & Go and most Multi-table Tournaments) as well as the $10,000 Classic Weekly Qualifier tournaments. You earn Poker Points by playing in Sit & Go and Multi-table qualifying tournaments. All BetZip players are given 100 Poker Points upon creation of their Player's Club account. If an account is below 100 Poker Points at 12:01 am eastern, that account will be automatically reset to 100 Poker Points. If a player runs out of Poker Points during the day, that player will not be able to get any additional Poker Points until 12:01 am the following morning. Click How to Win for more details.

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Can I transfer my Poker Points to another player/account?

Poker Points are non-transferable. Poker Points can be used for entry into select tournaments and special events. Please check the Calendar of Events to see what events are coming up.

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$10,000 Classic Tournament (begins February 24th, 2008)
What is the $10,000 Classic Tournament?

The $10,000 Classic Tournament will be run on February 24th, 2008 and will have $10,000 in cash prizes. To learn more about how to enter the $10,000 Classic Tournament and how to qualify, please Click Here.

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What can I win?

First prize in the $10,000 Classic is USD$5,000 - cash! Check out our Prizes page for the rest of the prizes in the $10,000 Classic Tournament.

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How do I become eligible for a $10,000 Qualifier?

To qualify, all you need to do is earn enough Poker Points to buy in to a Qualifier Tournament. You can earn Poker Points by playing in tournaments. Each tournament has its own Poker Point prize pool - Click Here to find out the buy ins for specific Qualifiers and how many Poker Points you can earn by playing in tournaments. The $10,000 Classic is open to all PurePlay Players - Basic or Player's Club.

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I qualified, so how do I register for the $10,000 Qualifier?

Registration for the $10,000 Classic Weekly Qualifier begins 1 hour before the start of the tournament. (Click Here for the most recent tournament schedule) If it is within 1 hour of the start of a $10,000 Classic Qualifier and you have earned enough Poker Points to be eligible (but can't get into the $10,000 Classic Qualifier), please contact Customer Service.

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Can I play in more than one Qualifier if I have enough Poker Points?

Yes. You may participate in more than one $10,000 Classic Qualifier as long as you have the correct amount of poker points needed to buy in to each event.

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How can I find out if I'm eligible for the Qualifier?

Log in, go to the lobby and click "My Account" button at the top of the screen. Click on the "My Stats" tab to see if you have enough Poker Points. If you do, you are qualified for the Qualifier. Don't forget, you still need to register for the Qualifier within 1 hour of the start of the event.

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I earned Poker Points; when do I get them?

Poker Points are awarded immediately after the conclusion of the tournament in which they were won. Check your statistics page which is available from the link at the poker tables within the software. Your poker points will be refreshed on this page every 15 minutes. If you feel that you have earned Poker Points and that you haven't received them, please contact customer service at support@pureplay.com.

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Customer Service
Customer Service hasn't responded. What should I do?

Customer Service replies to all email they receive. Sometimes, their responses get spam-filtered by your email client. Please check in your junk mail or spam folder for Customer Service's response.

Can't find the answer you were looking for? Please contact customer service at support@pureplay.com.

*No Purchase Necessary. See Terms and Conditions for details

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